The United Kingdom

Banking & Insurance

August 19, 2022

What the new Consumer Duty regulations mean for firms in the UK.

The regulator expects every firm to do its duty New Consumer Duty regulations firmly place the customer at the front and centre of financial services. In viewing the Duty as a customer experience imperative rather than a compliance exercise, an oppor...

Insurer with the client

September 30, 2021

How insurers going digital can succeed in 2022

As more insurance companies are being driven by public demand to step into the digital space, we’re seeing more of them coming up with mobile apps and digital systems, and more and more insurers going digital. For many t...

Banking & Insurance Health & Life Science Customer Experience

November 10, 2021

Online Banking and Financial Service Trends to Explore for 2022

2020 and 2021 investments in technology have been primarily geared towards surviving and recovering from the pandemic. And doing so meant a lot of catching up to the consumer’s inflated appetite for digital. Majority of ...

Banking & Insurance Digital Transformation

November 15, 2021

CX – The Road to Sustained Competitive Advantage in the Financial Sector

In almost every industry, emerging technologies are disrupting the status quo and the state of competition through convenience-led digital products and services. The digitisation of the human experience means that consum...

Banking & Insurance Customer Experience

Banking Report City View

November 05, 2021

UK Banking Report 2021: Key Trends for Future Growth

The digital revolution is gaining pace across business and industry and particularly in financial services. The Covid-19 pandemic has accelerated the adoption of digital services by consumers and is being turbo-charged b...

Banking & Insurance Digital Transformation

Acquisition of a patient by medical consultant

July 22, 2021

Beyond Acquisition – Building for Advocacy, Retention and Growth

A business exists to provide value to its customers. And with a digital business, a critical mass of customers is often needed to realise this value in full, and to justify the heavy costs of initial build. But the desir...

Banking & Insurance Digital Transformation Product

Glenn Mindegaard Post

April 08, 2021

Q&A with Glenn Mindegaard Post, Engagement Director, BFSI

In February 2021, we increased our expertise significantly with the addition of heavy-weight BFSI expert Glenn Mindegaard Post to our Monstarlab Aarhus office. We caught him for a quick talk about his visions for the BFS...

Banking & Insurance Culture

Banking Digital Paralysation

February 04, 2021

The State of Banking: Dangerously Close to Digital Paralysation

As new digitally-driven companies are transforming the banking sector into a technology – driven universe, traditional banks, financial institutions and credit unions are struggling to adapt to the new normal and o...

Banking & Insurance Digital Transformation

VR experience - a man in VR glasses

January 27, 2020

Four Technology Trends that will Shape the Financial Sector in 2020

How to stay relevant in the de-banked consumers’ minds with up-to-date technology trends There is no doubt that the development of technology is moving at a rapid pace no matter which industry you are looking at, and...

Banking & Insurance AR & VR Artificial Intelligence Customer Experience Machine Learning

January 14, 2021

Machine Learning in Insurance: Empowering Executives to Drive Better Business Decisions

Getting started with machine learning models can seem to be an overwhelming task if data is incomplete, the return of investment expected instantly and business ethics left undiscussed. Early experiments and a long term ...

Banking & Insurance Digital Transformation Machine Learning