Banking & Insurance - Monstarlab UK

May 18, 2023

Data and Behavioural Science: The key to reducing claims and costs in health insurance?

This paper is part of our new Industry Perspective Series, read the full report here. — Health insurers are facing pressure from two directions. The costs of providing health services are rising thanks to higher inflation and the emergence of ...

Banking & Insurance Health & Life Science Artificial Intelligence Customer Experience

March 07, 2023

Why a savings mobile app is now a must-have for every bank and building society

With many firms yet to launch a mobile app for their savings customers, Monstarlab’s David Titterton, Engagement Director – Banking, Insurance and Financial Services, makes the case for making this leap into the digital ...

David Titterton

Banking & Insurance

February 14, 2023

Vertical by Construct, Horizontal by Design

By Kevin Telford, Strategy Consultant – Banking, Insurance, and Financial Services at Monstarlab Organising Business by the Global Industry Classification Standard created in 1948 is one of the leading methods alon...

Kevin Telford

Banking & Insurance Digital Transformation

August 19, 2022

What the new Consumer Duty regulations mean for firms in the UK.

The regulator expects every firm to do its duty New Consumer Duty regulations firmly place the customer at the front and centre of financial services. In viewing the Duty as a customer experience imperative rather than a...

David Titterton

Banking & Insurance Customer Experience

September 30, 2021

How insurers going digital can succeed in 2022

As more insurance companies are being driven by public demand to step into the digital space, we’re seeing more of them coming up with mobile apps and digital systems, and more and more insurers going digital. For many t...

Andrea Nalupa

Banking & Insurance Health & Life Science Customer Experience

November 10, 2021

Online Banking and Financial Service Trends to Explore for 2022

2020 and 2021 investments in technology have been primarily geared towards surviving and recovering from the pandemic. And doing so meant a lot of catching up to the consumer’s inflated appetite for digital. Majority of ...

Andrea Nalupa

Banking & Insurance Digital Transformation

November 15, 2021

CX – The Road to Sustained Competitive Advantage in the Financial Sector

In almost every industry, emerging technologies are disrupting the status quo and the state of competition through convenience-led digital products and services. The digitisation of the human experience means that consum...

Glenn Post

Banking & Insurance Customer Experience

November 05, 2021

UK Banking Report 2021: Key Trends for Future Growth

The digital revolution is gaining pace across business and industry and particularly in financial services. The Covid-19 pandemic has accelerated the adoption of digital services by consumers and is being turbo-charged b...

Monstarlab

Banking & Insurance Digital Transformation

Acquisition of a patient by medical consultant

July 22, 2021

Beyond Acquisition – Building for Advocacy, Retention and Growth

A business exists to provide value to its customers. And with a digital business, a critical mass of customers is often needed to realise this value in full, and to justify the heavy costs of initial build. But the desir...

Monstarlab

Banking & Insurance Digital Transformation Product

April 08, 2021

Q&A with Glenn Mindegaard Post, Engagement Director, BFSI

In February 2021, we increased our expertise significantly with the addition of heavy-weight BFSI expert Glenn Mindegaard Post to our Monstarlab Aarhus office. We caught him for a quick talk about his visions for the BFS...

Monstarlab

Banking & Insurance Culture