Customer Experience

August 19, 2022

The regulator expects every firm to do its duty New Consumer Duty regulations firmly place the customer at the front and centre of financial services. In viewing the Duty as a customer experience imperative rather than a...

David Titterton

Banking & Insurance Customer Experience

May 05, 2022

Digital channels continue to evolve rapidly and with them consumer expectations. To keep up with the fast pace of change, businesses need ecommerce agility that can help them adapt and flex at speed in a cost-effective m...

Monstarlab

Retail & eCommerce Customer Experience Digital Transformation

September 30, 2021

As more insurance companies are being driven by public demand to step into the digital space, we’re seeing more of them coming up with mobile apps and digital systems, and more and more insurers going digital. For many t...

Andrea Nalupa

Banking & Insurance Health & Life Science Customer Experience

November 15, 2021

In almost every industry, emerging technologies are disrupting the status quo and the state of competition through convenience-led digital products and services. The digitisation of the human experience means that consum...

Glenn Post

Banking & Insurance Customer Experience

April 19, 2021

Forced to transform at almost impossible speeds by the global pandemic, many businesses entering eCommerce resolved to integrate premature solutions to try and keep up. A year later, the consequences of rushing into half...

Andrea Nalupa, Diasuke Hirata, Sarah Bui

Retail & eCommerce AR & VR Customer Experience Experience Design

February 01, 2021

The pandemic has unwittingly ushered entire industries into uncharted territory. All of a sudden, drastic changes in consumer behavior have become prevalent – driving businesses to rethink customer engagement and o...

Monstarlab

Health & Life Science Customer Experience Machine Learning

January 27, 2020

How to stay relevant in the de-banked consumers’ minds with up-to-date technology trends There is no doubt that the development of technology is moving at a rapid pace no matter which industry you are looking at, and...

Banking & Insurance AR & VR Artificial Intelligence Customer Experience Machine Learning

February 01, 2021

According to industry market research, two years after the IPO bumper year for stocks, the Life Science sector is at an inflection point. Pharma and biotechnology organisations are searching for new measures to future-pr...

Monstarlab

Health & Life Science Artificial Intelligence Customer Experience Digital Transformation

January 14, 2021

Launching a new product is inherently risky and might cause customer problems. It is impossible to guarantee success or predict exactly how customers will react. In short, there is no crystal ball to tell you what value ...

Daniel Kalick

Customer Experience Product