The United Kingdom

Customer Experience

May 05, 2022

Success In The Fast-Changing eCommerce Landscape Requires Agility

Digital channels continue to evolve rapidly and with them consumer expectations. To keep up with the fast pace of change, businesses need ecommerce agility that can help them adapt and flex at speed in a cost-effective manner.Partners Monstarlab and ...

Insurer with the client

September 30, 2021

How insurers going digital can succeed in 2022

As more insurance companies are being driven by public demand to step into the digital space, we’re seeing more of them coming up with mobile apps and digital systems, and more and more insurers going digital. For many t...

Banking & Insurance Health & Life Science Customer Experience

November 15, 2021

CX – The Road to Sustained Competitive Advantage in the Financial Sector

In almost every industry, emerging technologies are disrupting the status quo and the state of competition through convenience-led digital products and services. The digitisation of the human experience means that consum...

Banking & Insurance Customer Experience

April 19, 2021

3 Reasons Why Your eCommerce Is Struggling

Forced to transform at almost impossible speeds by the global pandemic, many businesses entering eCommerce resolved to integrate premature solutions to try and keep up. A year later, the consequences of rushing into half...

Retail & eCommerce AR & VR Customer Experience Experience Design

February 01, 2021

Revitalising CX in Life Science: Lessons From Other Industries

The pandemic has unwittingly ushered entire industries into uncharted territory. All of a sudden, drastic changes in consumer behavior have become prevalent – driving businesses to rethink customer engagement and o...

Health & Life Science Customer Experience Machine Learning

VR experience - a man in VR glasses

January 27, 2020

Four Technology Trends that will Shape the Financial Sector in 2020

How to stay relevant in the de-banked consumers’ minds with up-to-date technology trends There is no doubt that the development of technology is moving at a rapid pace no matter which industry you are looking at, and...

Banking & Insurance AR & VR Artificial Intelligence Customer Experience Machine Learning

Pharma Forward: Digital Innovations Revolutionising the Industry

February 01, 2021

Pharma Forward: Digital Innovations Revolutionising the Industry

According to industry market research, two years after the IPO bumper year for stocks, the Life Science sector is at an inflection point. Pharma and biotechnology organisations are searching for new measures to future-pr...

Health & Life Science Artificial Intelligence Customer Experience Digital Transformation

January 14, 2021

The Hidden Parts of the Journey: How to Discover Customer Problems Worth Solving

Launching a new product is inherently risky and might cause customer problems. It is impossible to guarantee success or predict exactly how customers will react. In short, there is no crystal ball to tell you what value ...

Customer Experience Product

January 14, 2021

Reduce Risk in Your Product Development with Hypothesis-Driven Design

Releasing new products and features is often risky business. If you do not solve the right problem or meet your users’ expectations, it can have detrimental consequences to your company’s success. From experience, I have...

Customer Experience Experience Design Product

Cognitive Bias, man sitting at desk, thinking

January 25, 2021

Overcoming Cognitive Bias: How To Think Like a Product Manager

As generalists, product managers have responsibilities across multiple disciplines with more breadth than depth in the core vertical disciplines of UX, tech and business. This breadth comes with many challenges. One of t...

Customer Experience Product