The United Kingdom

Experience Design

April 19, 2021

3 Reasons Why Your eCommerce Is Struggling

Forced to transform at almost impossible speeds by the global pandemic, many businesses entering eCommerce resolved to integrate premature solutions to try and keep up. A year later, the consequences of rushing into half-baked executions and band aid...

March 18, 2021

Monstarlab 2021, part III: from DNA to visual identity

This is the third and last of three short articles on the thoughts that went into the process and meaning behind our new brand, from DNA to visual identity. What is a brand? Is it the colours of a business? A logo? A par...

Experience Design Culture

Creating a Seamless Digital Experience for Patients

February 01, 2021

Creating a Seamless Digital Experience for Patients

In healthcare, along with the rise in demands from patients and consumers, rises the costs of meeting those demands with expensive methods and innovations. Across the globe, healthcare systems are challenged by a continu...

Artificial Intelligence Experience Design Machine Learning

January 14, 2021

Reduce Risk in Your Product Development with Hypothesis-Driven Design

Releasing new products and features is often risky business. If you do not solve the right problem or meet your users’ expectations, it can have detrimental consequences to your company’s success. From experience, I have...

Customer Experience Experience Design Product

January 25, 2021

The Great Design: How Do You Measure its ROI?

The great design has never been more respected in business. Yet quantifying its value still presents a challenge. We need a practical framework for estimating its impact on the bottom line. It is a question frequently as...

Experience Design

January 14, 2021

When to Use the Design Sprint (And When Not To)

A framework for deciding when to apply the design sprint and when to apply the discovery sprint Over the past years, I – as many other design thinkers – have fallen in love with Five Day Design Sprint. I have...

Agile Delivery Experience Design

April 11, 2021

How Retail Stores Can Drive Business in the “Next Normal”

The quest to reopen retail stores is just the beginning. To emerge stronger from the pandemic, brands must reimagine the in-store service model altogether, identifying new opportunities to monetise physical space, stream...

Retail & eCommerce Experience Design

January 07, 2021

How We Organise and Empower Our Global Design Team with Internal Sprints in Jira

The Monstarlab design team is spread across the globe — from Copenhagen to London to Dubai — so our work is decentralised by nature. We implemented this ‘internal sprints’ approach before the pandemic hit, back when the ...

Agile Delivery Experience Design

January 06, 2021

Usability Testing and How to Convince Your Stakeholders

In-depth user research is vital for truly understanding human needs, behaviours and motivations. Usability testing is unquestionably an essential part of user research. But what does it really mean? Why should you care? ...

Data Analytics Experience Design Product

January 06, 2021

Designing for Hospitality: 7 Tips for Creating Digital and Physical Experiences That Make Us Feel Welcome

Hospitality is a powerful notion that is at the centre of creating delightful user experiences. As a designer who’s worked with clients across a range of industries, I know firsthand the value hospitality can unlock on d...

Retail & eCommerce Customer Experience Digital Transformation Experience Design