Creating experience focused Smart Places

James is a creative digital leader with 25 years’ experience in strategy, innovation, service and experience transformation. He leads our growth and client engagement functions in the UK and also heads our Newcastle office. He is passionate about using technology and the latest market thinking to create solutions that transform experiences; delivering value for clients, their customers and employees, and society. He has worked across a range of clients in banking, customer service, utilities, manufacturing and government, and has a particular specialism in Smart Places.

Charlie is part of our engagement team in the UK, working with clients to understand their needs and activating teams to deliver digital strategies and solutions to underpin success. Charlie has 15 years' experience working with technology companies across sectors including TMT, retail, banking and construction. For the last four years, she has worked at the cutting edge of innovation, supporting businesses to access knowledge from academics to develop next generation technologies with the power to transform entire sectors. In particular, she facilitated a number of projects leveraging digital technologies to improve productivity, safety and the environmental impact of construction.

Alex is a director in Monstarlab’s consulting practice, with over thirteen years’ of experience in helping organisations understand and drive value from digital technologies. Alex is a proud 'quant' with a focus on how organisations can use their data more effectively and crucially - how they can realise value. He has worked across a range of sectors including banking, insurance, and the public sector, and previously, within Accenture’s ecosystem business, working with fintechs and other incubated companies.