Expert Insights

August 19, 2022

The regulator expects every firm to do its duty New Consumer Duty regulations firmly place the customer at the front and centre of financial services. In viewing the Duty as a customer experience imperative rather than a...

David Titterton

Banking & Insurance Customer Experience

August 18, 2022

Paint me an immersive, engaging healthcare ecosystem using a digital canvas: the journey begins with an omni-channel, human-centric digital front door. They say that change is often driven by necessity, which was certai...

Sukhmeet Panesar

Health & Life Science

June 21, 2022

When Monstarlab opened the office in Newcastle upon Tyne in November 2021 we recognised that the city is on the cusp of a major renaissance. With the raw outdoors on its doorstep, a low cost of living, a diverse talent p...

Monstarlab

Smart Places Digital Transformation

June 20, 2022

The role of the university campus has evolved in recent years. While it remains principally a place of learning, campuses are today also a central hub for socialising, living and research.  Beyond the student body alone,...

Monstarlab

Smart Places

June 16, 2022

It is time for another employee story – meet Oliver Todd, Monstarlab’s Delivery Consultant. Oliver, one of the true veterans of our company (and a soon-to-be dad!), shared with us his aspirations, discussed w...

Monstarlab

Culture

June 14, 2022

In recent years, the role of the university campus has evolved. While it remains principally a place of learning, campuses are today also a central hub for socialising, living and research.  Beyond the student body alone...

Monstarlab

Smart Places Sustainability

May 05, 2022

Digital channels continue to evolve rapidly and with them consumer expectations. To keep up with the fast pace of change, businesses need ecommerce agility that can help them adapt and flex at speed in a cost-effective m...

Monstarlab

Retail & eCommerce Customer Experience Digital Transformation

April 26, 2022

Meet Federica Rossetti, our Delivery Consultant from Monstarlab’s London office and our first participant of the Q&A session from the UK team. We had a chat with Federica about her day to day responsibilities, ...

Monstarlab

Culture

April 06, 2022

  Private healthcare is on the verge of a technological transformation. In much the same way digital innovations have disrupted multiple industries, including financial services and retail, a similar shift is taking...

Monstarlab

Health & Life Science Digital Transformation