The United Kingdom

Helping Banks Navigate the Digital Disruption

Digital disruption and technological innovation are a game-changer in the UK’s retail banking market. Gaining a competitive advantage in this environment not only takes speed and agility, but also investment in technology and services.

To keep up with the pace of change and meet their customers’ evolving needs, retail banks and building societies must transform the way they empower their employees, serve customers, adapt to change and get ahead of the curve.

Monstarlab offers expertise across strategy, service design and technology to help banks and building societies turn these challenges into an opportunity for accelerated growth.

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Portrait of James Hall
Executive Engagement Director
James Hall
James is a creative digital leader with 25 years’ experience in strategy, innovation, service and experience transformation. He leads our growth and client engagement functions in the UK and also heads our Newcastle office. He is passionate about using technology and the latest market thinking to create solutions that transform experiences; delivering value for clients, their customers and employees, and society. He has worked across a range of clients in banking, customer service, utilities, manufacturing and government, and has a particular specialism in Smart Places.
Client Engagement Manager
Thomas Vase
Thomas is a seasoned commercial professional and has successfully been building close client relationships for more that 10 years in a variety of industries ranging from design agencies, to FMCG, IT and the global maritime industries. Thomas brings a unique perspective to the transport and logistics sector. Leveraging on his extensive experience and passion for technology and natural curiosity to bring new technology into well-established industries. Thomas is motivated by delivering exceptional results for his clients and enjoys working with complex problem solving and presenting them in an easy to digest format for his clients, he is based in our Copenhagen office.
Kevin Telford
BFSI Global Advisor
Kevin Telford
Kevin Telford has muli-sector experience and specialises in the Future banking and customer experiences expert, He is a lead advisor on strategy, digital, tech, data and culture. Kevin is an award-winning business strategist and growth Leader. A renowned expert on Open Finance, named in Data IQ’s top 100, as well as a founder, advisor, co-author, keynote speaker and lecturer. Kevin is a leader in Open Banking, Finance and Embedded Finance. He is also the co- founder of an Open Finance FinTech company and advisor to social impact organisations.