The United Kingdom

Helping Banks Navigate the Digital Disruption

Digital disruption and technological innovation are a game-changer in the UK’s retail banking market. Gaining a competitive advantage in this environment not only takes speed and agility, but also investment in technology and services.

To keep up with the pace of change and meet their customers’ evolving needs, retail banks and building societies must transform the way they empower their employees, serve customers, adapt to change and get ahead of the curve.

Monstarlab offers expertise across strategy, service design and technology to help banks and building societies turn these challenges into an opportunity for accelerated growth.

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Portrait of James Hall
Executive Engagement Director
James Hall
James is a creative digital leader with 25 years’ experience in strategy, innovation, service and experience transformation. He leads our growth and client engagement functions in the UK and also heads our Newcastle office. He is passionate about using technology and the latest market thinking to create solutions that transform experiences; delivering value for clients, their customers and employees, and society. He has worked across a range of clients in banking, customer service, utilities, manufacturing and government, and has a particular specialism in Smart Places.
Amale Ghalbouni Portrait
Executive Strategy Director
Amale Ghalbouni
Amale heads up our strategy practice in the UK. Her expertise sits at the intersection of business strategy, innovation and human-centred design. She has worked extensively with clients across various sectors on creating new products and services, transforming the way they operate through digital, and helping them gain competitive edge by diversifying and focusing on solving customers’ unmet needs. She partners with clients to identify the highest value opportunity to solve for, brings the voice of the customer into the boardroom and collaborates with the team to deliver a viable, desirable and delightful solution to market.
Anders Skjot Kongsbak portrait
Associate Senior Strategy Consultant
Anders Skjøt Kongsbak
Anders is one of our strategy consultants in the UK. As one of our SMEs in banking and finance, Anders has worked intensively with technology vendors in the financial services industry to expand and deliver market leading offerings. He has also advised businesses on positioning in the various markets based on market conditions and the legal playing field. He works to bridge the gap between the desires of the business, its customers and the technology offerings available in the market. In this way, he aims to ensure that available innovative technology is understood by business stakeholders and weaved into offerings to generate competitive advantage.