Private Client

Future-Proofed Database Core to Improve Digital CX

Automating workflows within R&D labs and making data accessible to internal users to speed up learning, create confidence based on data, and gain competitive advantage.
Our client, a global leader in value-added ingredients, built a long and established career delivering not only products but also services supporting the entire product life-cycles of food and beverage, home and personal care, and health and wellness items.

Committed to doing better for their customers, they tapped Monstarlab to modernise one of their in-demand product safety evaluation services - Phage Testing for clients in the dairy production industry. As they envisioned pushing past traditional boundaries as well as needed one place for all their data to ensure accuracy and accessibility, our global team helped them digitise test data management and created one connected ecosystem for this. We provided the client services around database creation, Salesforce integration, and system automations.
Real time data from scientists provided to customers

The Challenge: Digitising the service with timely technologies

With our client continuously expanding their operations across borders under a largely analogue approach, challenges surrounding achievement of modern service efficiency likewise continued to surface. In this particular case, traditional ways of working could no longer adequately support their Phage Testing Service as they have in the past.

Functions such as manual bookkeeping, test request processing, and sorting through legacy systems for urgent information were becoming increasingly challenging to keep up. Not to mention how this slows down production processes beyond data management.

To address such issues, Monstarlab pushed for the end-to-end modernisation of the Phage Testing Service composed of the succeeding features.
Automated workflows for less manual input (saved time and increased efficiency)

Future proofed system for deeper learning and data visualisation

Our Continued Partnership

Moving forward, we will continue to work as a trusted partner in developing R&D value flows for our client. Leveraging the database and current system we have created together, we envision using the power of BI to visualise data and further improve data visualisation for their Phage Testing Service as well as more new products for future development.

Modern infrastructure and cloud based application

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