ScotRail

A Social Platform For Maintenance Reporting

ScotRail

A Social Platform For Maintenance Reporting

Client

ScotRail

Languages

Swift, Java, PHP, HTML / CSS / JS

Tech

AFNetworking, ParseSDK, FacebookSDK, HockeySDK, GSON, OKHTTP, RetroFit, Laravel, Guzzle, Linux, NGinx, MySQL, Redis, Beanstalkd, S3

Integrations

Urban Airship, MailGun, TheTrainLine API, Bugsnag

Maintenance Reporting: From Liability to Differentiator

ScotRail is responsible for maintaining stations and trains up to standard in terms of issues with cleaning and broken equipment – any issues result in large fines.

The Snapp It tool allows employees and customers to report issues through photo and message sharing. The content management system manages all reports and distributes relevant issues to staff. The app has a rewards system that motivates industrious employees.

Customer Satisfaction and Cost Reductions

Customer satisfaction has risen as the app allows people to engage with ScotRail and their local community. Employees and customers are kept updated with the progress of their reports. Most important of all, issues have decreased and are resolved more rapidly, resulting in less fines.

Scotrail's Social Platform For Maintenance Reporting created by Monstarlab

* This case was developed by Monstarlab, formerly Nodes

A Social Platform For Maintenance Reporting

A Social Platform For Maintenance Reporting

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