Expert Insight Blog

September 27, 2023

The relationship between brands and customers is always shifting. Gradual evolution in customer preference is typical, but for some industries, the global pandemic forced digital transformation into high gear. In 2019, i...

Sila Eser, Joey Unnold

QSR Solutions Customer Experience

September 25, 2023

Education has undergone a significant transformation in recent years, driven by the global pandemic, advances in technology, and the changing needs of learners. Generation Alpha, born in the early 2010s, will be the firs...

Sila Eser

Digital Experience Design Experience Design

July 06, 2023

The way we interact with and experience buildings is evolving with the new reality of a larger remote workforce and the convenience of online shopping. The challenge before real estate owners and developers has become: H...

Sustainability Smart Places White Paper

June 27, 2023

Many industries are going through digitization, completely changing how products are developed and brought to market. The playing field changed completely from what it was a decade ago: new consumer expectations, new leg...

BFSI

June 29, 2023

There comes a point where the things that are “nice to have” become “need to have” and a standardized design system is one of those initiatives that falls down the priority list until it’s a problem.  Signs You Need a D...

Design

May 24, 2023

This paper is part of our new Industry Perspective Series, read the full report here.   Health insurers are facing pressure from two directions. The costs of providing health services are rising thanks to higher inf...

Artificial Intelligence BFSI Customer Experience Health & Life Science

May 23, 2023

One of the biggest challenges facing humanity in healthcare today is the rising cost of healthcare treatments. With the increasing prevalence of chronic diseases and an aging population, healthcare systems are under pres...

Customer Experience Design Digital Innovation Health & Life Science Patient Care

April 26, 2023

Once the decision has been made to embrace the concept of a Command and Control Center (CCC), you now face the task of making good on the promise to deliver a revolutionary experience.  Having the right implementation pl...

Digital Transformation Health & Life Science

April 21, 2023

Imagine a bustling hospital, where hundreds of patients arrive daily, without notice, seeking treatment for a wide range of medical conditions. The staff – doctors, nurses, and other healthcare professionals – work tirel...

Health & Life Science Patient Care