Expert Insight Blog

November 06, 2023

How QSR Brands Survive Industry Disruptions

In the fast-paced world of Quick Service Restaurants (QSRs), where competition is fierce and consumer expectations are ever-evolving, staying ahead is not just a matter of choice — it’s a necessity for survival. Over the past decade, the Americ...

September 27, 2023

Kiosk Culture: Designing Elevated Food & Dining Experiences

The relationship between brands and customers is always shifting. Gradual evolution in customer preference is typical, but for some industries, the global pandemic forced digital transformation into high gear. In 2019, i...

QSR Solutions Customer Experience

September 25, 2023

Designing EdTech Solutions for Generation Alpha: Importance of Co-design

Education has undergone a significant transformation in recent years, driven by the global pandemic, advances in technology, and the changing needs of learners. Generation Alpha, born in the early 2010s, will be the firs...

Digital Experience Design Experience Design

Smart Real Estate

July 06, 2023

Smart Real Estate: The role of digital in creating great places

The way we interact with and experience buildings is evolving with the new reality of a larger remote workforce and the convenience of online shopping. The challenge before real estate owners and developers has become: H...

Sustainability Smart Places White Paper

Embedded Finance

June 27, 2023

The Path to Embedded Services

Many industries are going through digitization, completely changing how products are developed and brought to market. The playing field changed completely from what it was a decade ago: new consumer expectations, new leg...


Design system example homescreen

June 29, 2023

Signs You Need a Design System

There comes a point where the things that are “nice to have” become “need to have” and a standardized design system is one of those initiatives that falls down the priority list until it’s a problem.  Signs You Need a D...


ML Hero Image

May 24, 2023

Data and Behavioral Science: The key to reducing claims and costs in health insurance?

This paper is part of our new Industry Perspective Series, read the full report here.   Health insurers are facing pressure from two directions. The costs of providing health services are rising thanks to higher inf...

Artificial Intelligence BFSI Customer Experience Health & Life Science

Digital therapeutics

May 23, 2023

Navigating the Digital Therapeutic Landscape: Challenges and Opportunities

One of the biggest challenges facing humanity in healthcare today is the rising cost of healthcare treatments. With the increasing prevalence of chronic diseases and an aging population, healthcare systems are under pres...

Customer Experience Design Digital Innovation Health & Life Science Patient Care

Hospital Command and Control Center

April 26, 2023

The 6 Phases of Command Center Design & Implementation

Once the decision has been made to embrace the concept of a Command and Control Center (CCC), you now face the task of making good on the promise to deliver a revolutionary experience.  Having the right implementation pl...

Digital Transformation Health & Life Science

Health and life sciences

April 21, 2023

Transforming Healthcare with Command and Control Centers

Imagine a bustling hospital, where hundreds of patients arrive daily, without notice, seeking treatment for a wide range of medical conditions. The staff – doctors, nurses, and other healthcare professionals – work tirel...

Health & Life Science Patient Care

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