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Impactful Co-Creation DX Initiatives
We support DX promotion for clients that have a significant impact on society, such as leading enterprise companies in various industries and world-class global companies.
We promote “Co-Creation DX,” in which specialists in digital consulting, design, technology, and other fields collaborate across the board to achieve project success together.
DX Support Achievements
Monstarlab Group maintains an industry-leading track record of more than 2,200 cases of support. By combining our accumulated insights with cutting-edge technology, we are committed to solving our clients' problems and achieving business success.
DX Certification System Support for DX promotion to certified businesses
A DX certification system in which the Ministry of Economy, Trade and Industry certifies businesses that are making excellent efforts based on guidelines* established by the government and based on applications. Monstarlab also provides support for DX promotion for businesses certified under this system.
*Guidelines for the Operation and Management of Information Processing Systems
DX Certification System supported by Monstarlab Certified Businesses (partial)
Suntory Foods International Limited (DX Issue 2022)
LIXIL Corporation (DX Issue 2022)
ANA Holdings Corporation (DX Issue 2022)
DNP Corporation (DX Hot Company 2022)
Asian Aerospace Corporation (DX Noteworthy Company 2022)
Hankyu Hanshin Holdings, Inc.
FOOD & LIFE COMPANIES, Inc.
Kubota Corporation
The Kagoshima Bank, Ltd.
Customer Satisfaction
Monstarlab Group focuses on maximizing and evolving CX to lead our clients to business success through co-creation DX. In quantitatively evaluating customer loyalty, we have set NPS and repeat rate as KPIs.
NPS
KPI in 2023: Average 8.5 or higher
To achieve the above KPIs, we will implement measures to achieve better satisfaction while designing customer experience value, and at the same time, we will implement measures to provide high customer experience value over the medium to long term.
Repeat rate
KPI in 2023: 85% or more
To achieve the above KPIs, we are continuously improving our primary response by establishing more friendly and easy-to-understand consultation services, etc. We are also focusing on building a system to support all employees involved in client work in acquiring capabilities. We are also focusing on building a system to support all employees involved in client work in acquiring Monstarlabs' capabilities by visualizing the status of cross-selling and up-selling.
Advanced Technology
At Monstarlab Group, our technology specialists participate in the project from the upstream process and propose the right technology for the business model to maximize the impact of co-creating DX with the client.
Trending technologies used in support of DX promotion (some of them)
Architecture
Microservices architecture (container services, leveraging container orchestration tools including Kubernetes)
Serverless Architecture
Technology Stack
Terraform
CI/CD
NodeJS
Go
Kotlin
Apache Kafka
IoT Tools
In our blog, Monstarlab's Engineering Blog, we introduce our engineers' efforts in cutting-edge technologies and share our knowledge. Please take a look.
Social Issues Case Studies
Monstarlab participates in a wide variety of projects to solve social issues by leveraging the knowledge acquired through client work.
Mamoriai Japan (2020)
The application “Mamoriai Japan” was independently developed by Code for Japan, a general incorporated association. The application uses Bluetooth in smartphones to notify users of the possibility that they have been in close contact with a person infected with the new coronavirus. CivicTech (a term coined by combining “Civic,” meaning citizen, and “Tech,” meaning technology) was developed by a group of volunteers. Twelve Monstarlab employees participated in the project. The project started with technical research, followed by requirement definition, implementation, coupling testing, load testing, and pen testing. In approximately 1.5 months of development time, a release-ready quality product was created.
▶︎[Monstarlab Blog] After participating in the “Mamoriai Japan” project, a contact confirmation application -- five employees share and reflect on their findings
Urban Innovation KOBE（2018〜2020）
Urban Innovation KOBE" is a regional problem-solving project from the city of Kobe in which startups and the government collaborate. Monstarlab was selected for the project in FY2018, and introduced and tested the “Allowance Calculation Robot” created by applying its own RPA tools. We also worked to revamp the payroll system, build a notification system, and promote work-life balance, achieving results that are expected to result in more than 5,000 hours of telecommuting per year, more than 6,000 hours of operational efficiency improvements, and cost savings of more than 400 million yen over five years.
▶︎[Press Release] Participates in collaborative research to build a system in Kobe City that will enable telecommuting for more than 5,000 hours, reduce operations, and cut costs by more than 400 million yen.
Ruby City MATSUE Project (2014-)
The Ruby City MATSUE Project was launched in 2006 with the cooperation of Matsue City resident and Ruby developer, Yukihiro Matsumoto. It is a local development project that has brought about significant changes in local industry, culture, and education in Matsue City.
This project led Monstarlab to open a development center in Shimane in 2014. The center's employees have twice won the grand prize at the Fukuoka Ruby Awards, and its team of Ruby specialists leads the Monstarlab Group's Ruby development projects. In addition to being featured in local media such as San'in Chuo Shimpo Digital, Monstarlab offers a new way of working for engineers by providing services from Matsue City, which is rich in nature, to countries around the world.