{ "clientName": "BIPROGY", "content": "

Challenges

The traditional individual foreign remittance operations at financial institutions mainly involved analog tasks such as accepting handwritten remittance request forms and manually inputting them into core banking system terminals. In the case of first-time customers or foreign customers with limited Japanese language skills, the reception process alone could take anywhere from 60 to 120 minutes.

Furthermore, with the strengthening of international anti-money laundering regulations, financial institutions are required to enhance their operational systems for foreign remittances, including confirming customers' remittance requests and various supporting documents, resulting in further operational burden.

To simultaneously improve customer usability and operational efficiency for financial institutions, the digitalization of workflows was needed.

Solutions

Monsterlab, entrusted with the development of the design domain, collaborated with its group company A.C.O (a design consulting firm) to conduct a review of the business flow and research (competitive analysis and user research).

To understand the user's situation, they tried the foreign remittance procedure at actual branch offices and conducted interviews with foreign staff members within the company. At the same time, they conducted thorough interviews with the client and read books on foreign exchange procedures to accurately understand how the branch offices were incorporating it into their business flow.

In converting the application form filled out by the customer into a web form for tablet devices, they optimized the procedure for input items and explored the most efficient process. They paid attention to fine details, such as how much information to display on a single screen and explicitly showing the breakdown of fees in the final confirmation screen of the procedure.

", "content2": "

Results

By switching from the traditional handwritten format to tablet input, user-side human errors were reduced, and by digitizing the input information, the post-procedure operations on the branch office side were dramatically improved.

Additionally, the adoption of a pop design throughout (bright color scheme, soft fonts) received high praise for being approachable.

The design proposed for the first phase was released without any major revisions. We are currently involved in the design and planning for the second phase, which will add new features.

*SurFIN is a registered trademark of BIPROGY Inc.

", "featuredImage": "https://cdn.builder.io/api/v1/image/assets%2Ffb3ccc876dd442c6ae31d776377e35db%2F5f1592b158014abcbaf719d8f2d03de7", "headerBanner": "https://cdn.builder.io/api/v1/image/assets%2Ffb3ccc876dd442c6ae31d776377e35db%2F9ed3abbb9422481c9d97cf71b4063aa9", "hreflang": [ "jp_ja" ], "industry": "広告・情報通信サービス", "overview": "SurFIN® is a workflow solution for branch offices of financial institutions that enables the digitalization of the entire process from accepting foreign remittances to making overseas payments. It was launched in July 2019 and is already being used by financial institutions nationwide. BIPROGY Inc. (formerly Nippon Unisys) focused on the fact that foreign remittance services for individuals were not digitalized, conducted numerous interviews with financial institutions, and commercialized a workflow system that can efficiently process foreign remittance acceptance operations at financial institutions. To realize a user-friendly and easy-to-understand user interface for those using foreign remittances at financial institutions, Monster Lab was responsible for the processes from research to design.", "overviewTitle": "SurFIN®: International money transfer reception workflow", "productLinks": [ { "buttonText": "Website", "url": "https://www.unisys.co.jp/solution/lob/fs/surfin/" } ], "publishedDate": 1584333060000, "seo": { "description": "", "title": "" }, "servicesUsed": [ "事業戦略" ], "site": "jp_en", "slug": "biprogy", "tags": [ "業務改善" ], "title": "The foreign remittance reception workflow solution optimizing customer convenience and operational productivity" }