Wingstop was looking to implement a unique pick-up experience that has three essential elements, the kiosk, the POS and the heated lockers. They envision an automated self-serve pick-up experience that will speed up the process and improve customer experience.
The biggest challenge was in integrating the main elements of the process. It was essential to test for the feasibility of the idea, hence a 2-week prototype development sprint was undertaken. This was critical in ensuring that the idea is indeed workable and the technology can be created. User experience design followed in parallel with the back end design after the idea was validated.
Identifying integration points between the mobile tablet kiosk, the point of sale system, and the physical lockers proved to be challenging. The collective efforts and problem-solving skills of our mobile, back-end, and front-end engineers paved the way for the full development of this unique blended experience execution.