The United Kingdom

Customer Experience

Cognitive Bias, man sitting at desk, thinking

January 25, 2021

Overcoming Cognitive Bias: How To Think Like a Product Manager

As generalists, product managers have responsibilities across multiple disciplines with more breadth than depth in the core vertical disciplines of UX, tech and business. This breadth comes with many challenges. One of t...

Customer Experience Product

CX Transformation Credit Card payment

January 07, 2021

Changing the Game of Financial Services Through CX Transformation

Moving into a new decade, any company operating in a customer-facing industry faces the ramifications of the rapid digital development that has permeated society. Customers are increasingly tech-savvy and have grown accu...

Banking & Insurance Customer Experience

January 06, 2021

Designing for Hospitality: 7 Tips for Creating Digital and Physical Experiences That Make Us Feel Welcome

Hospitality is a powerful notion that is at the centre of creating delightful user experiences. As a designer who’s worked with clients across a range of industries, I know firsthand the value hospitality can unlock on d...

Retail & eCommerce Customer Experience Digital Transformation Experience Design