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Customer Experience

All Banking & Insurance Health & Life Science Retail & eCommerce Smart Places Agile Delivery AR & VR Artificial Intelligence Data Analytics Customer Experience Digital Transformation Experience Design Product Machine Learning Mobile Tech Privacy & Security Software Development Sustainability Culture

January 14, 2021

Reduce Risk in Your Product Development with Hypothesis-Driven Design

Releasing new products and features is often risky business. If you do not solve the right problem or meet your users’ expectations, it can have detrimental consequences to your company’s success. From experience, I have...

Monstarlab Monstarlab

Customer Experience Experience Design Product

CX Transformation Credit Card payment

January 07, 2021

Changing the Game of Financial Services Through CX Transformation

Moving into a new decade, any company operating in a customer-facing industry faces the ramifications of the rapid digital development that has permeated society. Customers are increasingly tech-savvy and have grown accu...

Tobias Lund-Eskerod Tobias Lund-Eskerod

Banking & Insurance Customer Experience

January 06, 2021

Designing for Hospitality: 7 Tips for Creating Digital and Physical Experiences That Make Us Feel Welcome

Hospitality is a powerful notion that is at the centre of creating delightful user experiences. As a designer who’s worked with clients across a range of industries, I know firsthand the value hospitality can unlock on d...

Monstarlab Monstarlab

Retail & eCommerce Customer Experience Digital Transformation Experience Design