Being the third biggest distributor of parcels in Europe GLS always seeks to create and establish an easy, fast, and functional work environment for their employees. Having the goal of being a fast and secure parcel delivery and return, GLS consulted us to help them create a new tool to easily scan parcels and collect data throughout the route. The support of their original device has stopped and drivers have been complaining about the weight and functional features. Therefore, we were asked to develop an app for the device not only as a substitution but as an improvement to the previous one.
An Agile Process Secured the Most Effective Result as Possible
In Monstarlab we believe in an agile process. This agility secures the most effective end result possible. GLS was responsible for the back-end development in the app and wanted us to manage design and front-end development. Right after being contacted by GLS, we arranged an innovation sprint, where we worked together on pinpointing the features necessary for drivers to perform in a fast, easy, and effective manner. On day five we had a prototype available to introduce to a group of drivers. Based on the gathered user data we started designing and building the app.
The App
A tool to support the drivers with personalisation features and focus on usability. A big advantage in this case is the fact that our designers are specifically app-designers, which makes them experts on designing with a high level of knowledge on usability and flows. This expertise combined with the close collaboration between Monstarlab and GLS resulted in one of the great features of this app: because of our understanding of usability and our target audience we were able to make a personalised feature allowing drivers to adjust the placement of their scan-button. Drivers will most likely press this button more than 500 times a day making this personalised feature very valuable in order to maintain ease, speed and comfort.
Guiding Drivers Efficiently Through Their Workday
From loading the truck in the morning to delivering parcels directly to private recipients or to GLS Parcelshops.
Clearer Real-Time Communication with Recipients
Recipients will now receive an email or text message when the parcel is ready for pick up at the nearest GLS Parcelshop.
Improved Camera Supports Customer Service
Provides better guidance to recipients using DepositService as GLS can pinpoint the exact location of the parcel.
- 200+ drivers currently using the hand scanner in Denmark.
- 700+ drivers estimated to use hand scanner in Denmark.
- Faster and more efficient for drivers in their daily work.
About GLS
GLS is one of Europe’s largest distributor of parcels, with a presence in 41 European countries and 8 states in USA. GLS’s core expertise is linking the countries of Europe and providing comprehensive coverage. Besides parcel delivery and express services, the company offers, depending on the country, logistic services ranging from warehousing to freight services (cargo and pallets). They had a revenue of 3.3 bn. € in 2018/2019, 18.00 employees, and over 200.000 customers across their businesses and markets. In Denmark they had over 800 vehicles, 1600 ParcelShops and over 6000 customers in 2018/2019.
The Partnership
A Strong Partnership Developed Through Time.
GLS and Monstarlab embarked on a partnership on streamlining the delivery services across Denmark. The next steps will be to continously optimise the solution, bug fixes, updates as well as adding new valuable features.
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