Doshiteru: Remote Monitoring for Seniors Living on Their Own

Hitachi Global Life Solutions, Inc. (hereafter “Hitachi GLS”) is in charge of the household appliance and air conditioning/ventilation businesses at the Hitachi Group. An analysis of users that focused on the lived, human aspect of their lives, uncovered demand for a monitoring system for seniors living on their own. And so Doshiteru—a remote monitoring service for seniors living on their own—came into being.

We were involved in the development process of the Doshiteru app from the planning stages, handling everything from the prototyping, development, and design to the app’s post-release operation.

The Issue

The modern age has seen businesses shift from selling “things” to selling “experiences.” Hitachi GLS was no exception, as they worked to figure out how they could provide such experiences that would translate to mid- to long-term relationships with their customers.

Moving forward with the transition, they came up with their plan for the Doshiteru service. Their business roadmap, however, required that everything from the design to the release of the service be completed in a short period of time. They thus had an urgent need for a team that could develop the service quickly, and that would also be available to provide support and consultation for service operation after release.

Our Solution

We strengthened our coordination with the Hitachi GLS project team and worked quickly through the requirement definition, design, and review processes. We were able to come up with a clear product image over a short period of time, thus shortening the time from development to release.

We have also continued to provide support across all areas of app operation; for instance, providing support for app store application processes, coming up with proposals for the management process, and more.

The Result

The three-month early development process all went according to schedule. We were able to contribute to the Hitachi GLS business roadmap from the product development avenue.

The service we provided was comprehensive, covering everything from requirement definition to post-release support. The results of the in-house review were also positive, and we continue to provide ongoing support for product operation, now that the service has been launched for general consumers.