We started our engagement working alongside the client to understand historical initiatives, growth avenues and financial performance. Our initial findings led us to conducting an in-depth analysis of market dynamics and key trends, as well as an understanding of global best practices in the hotel industry. From the detailed analysis of internal data and market trends, we identified multiple growth opportunities, including regional expansion and brand collaboration, which laid a foundation for a core growth strategy.
Achieving the growth strategy required a certain degree of organizational transformation where the strategic realignment on the top line would be underpinned by business and operational excellence.
Once the strategy recommendations were approved, we proceeded with the initial stage of 3-phase transformation, starting with our operational excellence transformation with a focus on key processes improvement to return towards their envisioned growth path.