A Dedicated Development Lab with Global Resources to Scale Your Service
Secure SAMBA: A Secure Online File Storage Service
Challenges:
"Secure SAMBA," the online storage service provided by kubell Storage, had its development, operation, and maintenance previously outsourced to external vendors. This resulted in a lack of internal knowledge accumulation, partly due to multiple vendor changes, leading to a black-box system. Furthermore, accurate KPI acquisition for the product had not been achieved, making it difficult to understand feature usage and user types, which hindered decision-making regarding necessary feature improvements for sales growth.
Amidst this, Minagine Co., Ltd., a client of Monstarlab, joined the kubell Group (formerly Chatwork Group). Minagine Co., Ltd. had previously collaborated with Monstarlab, adopting offshore development in Vietnam with positive results. Consequently, kubell Storage also decided to leverage Monstarlab's offshore capabilities.
Solutions:
Monstarlab, at its Da Nang, Vietnam office, flexibly adjusted and promoted engineers in different technical domains according to the service development plan. Utilizing a lab-style development approach centered around members with a deep understanding of the product and development processes, they achieved the resource agility unique to an overseas location.
Initially, they prioritized addressing Windows app and backend feature modifications and bug fixes to ensure stable product operation. Subsequently, by organizing existing test items and automating testing, they contributed to improving development quality and shortening the release cycle. Furthermore, they supported the visualization of log data in the online environment, establishing a framework for future feature expansion.
Moreover, by documenting the knowledge acquired and analyzed throughout the development process on Notion, they supported the establishment of a system for knowledge accumulation within kubell Storage while minimizing the translation burden across multiple languages.
Results:
As a result of adopting the lab-style development with an overseas team provided by Monstarlab, kubell Storage became capable of responding to rapid modifications and improvements, enabling their representatives to take proactive steps aimed at increasing sales. This resulted in a doubling of sales and a 1.4-fold increase in the number of contracts. Product utilization also increased several tenfold, achieving remarkable growth.
Furthermore, by resolving the black-box issue and visualizing user and service usage, they have now completed the implementation of a data foundation, enabling them to formulate new data-driven strategies for future business growth.
Moving forward, kubell Storage is proceeding with considerations for further evolution, and Monstarlab will continue to work closely with the client, supporting their business growth.
