{ "site": "jp_en", "qoute": "", "title": "Creating the \"JTB Travel Search & Booking Confirmation App\" to boost traveler convenience, streamline in-store processes, and facilitate DX", "relatedLinks": {}, "productLinks": [ { "buttonText": "Website (Japanese)", "url": "https://www.hankyu-hanshin.co.jp/" } ], "content2": "

Results:

The app has made it possible for users to search for travel and manage their itineraries, significantly improving user convenience.

Furthermore, employees working at JTB stores have praised it, saying, \"We used to have the burden of printing and mailing customers' tickets and itineraries. This has reduced that workload, allowing us to spend more time interacting with customers.\"

Monstarlab continues to provide ongoing support aimed at further enhancing the service.

", "publishedDate": 1743660000000, "overview": "JTB Corporation (hereinafter, JTB) is a major Japanese travel agency that sells travel products through physical stores and its website. Monstarlab was commissioned to develop JTB's travel booking app, the \"JTB Travel Search & Booking Confirmation App,\" and participated from the requirements definition stage. They were responsible for the front-end and back-end development, as well as operation and maintenance. The app enables users to search for travel and confirm their itineraries, contributing to improved user convenience.", "content": "

Challenges:

JTB's focus was on enhancing customer convenience through digitalization. They were considering the development of services that would seamlessly support customers from the initial search phase all the way through their trip.

Furthermore, as integration with their existing core systems was essential, they needed a partner capable of agile development, which allows for flexible specification changes and feature additions, and possessed extensive knowledge in app development.

Solutions:

Monstarlab validated the implementation methods for the app's required functionalities and participated in the requirements definition process, involving all stakeholders including the product owner.

This revealed that, in addition to search and booking confirmation, there was a need for features such as simplified login with security measures, a communication function with physical stores, and a point management system.

For development, Flutter, a cross-platform framework compatible with both iOS and Android, was adopted. Monstarlab proposed agile development, which easily accommodates specification changes, and has been iteratively conducting maintenance and improvement activities in two-week sprints.

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