Challenges:
At the time, while CAFU had achieved a certain level of recognition as a \"fuel delivery service\" provider, they were considering diversifying their business for further growth.
However, against the backdrop of rapid business expansion, their core system had become a black box, making it difficult to quickly test and launch new features and services. Timely responses to failures and functional modifications were also challenging. Additionally, there were multiple issues impacting user experience, such as app response delays and delivery delays due to routing problems, leading to customer churn.
Therefore, with the aim of rapidly testing and launching new features and services, CAFU was considering a system architecture overhaul based on a new business roadmap.
Monstarlab was already involved in CAFU's website renewal project at the time. Recognized for its technological expertise and design capabilities, Monstarlab was brought in to work on this project as well.
Solutions:
Monstarlab began by conducting a two-week technical audit encompassing the backend (server-side code) and the mobile app code for both customer and employee applications. Assigning a solution architect, Monstarlab clarified the issues that needed to be addressed based on the audit results. This allowed them to work closely with CAFU's development team to redefine the overall system concept in alignment with business goals and vision.
Subsequently, Monstarlab designed the new system architecture, integrating third-party services such as TCS (fuel metering), Checkout (payment gateway), Salesforce (CRM functionality), and New Relic (application performance monitoring). This simultaneously established a solid foundation for CAFU's business expansion and enabled the delivery of a seamless customer experience.
", "clientName": "CAFU", "title": "Business Growth Infrastructure by Transforming System Architecture", "bannerCenter": "https://cdn.builder.io/api/v1/image/assets%2Ffb3ccc876dd442c6ae31d776377e35db%2F824513f19be149e8bb29966388c4ae3c", "overview": "CAFU, established in 2018, is the Middle East's first on-demand automotive services company, operating in parts of the UAE, including Dubai. CAFU's primary service is on-demand fuel delivery, where vehicle owners can have their cars refueled with gasoline while parked at their homes or workplaces. This service boasts nearly one million customers and has supplied over 200 million liters of fuel to date. Currently, in addition to fuel delivery, CAFU also offers car wash services, oil changes, roadside assistance, and other automotive-related services, providing a comprehensive range of solutions for vehicle owners.", "slug": "cafu", "content2": "Results:
By overhauling the core system based on the new system architecture, CAFU gained the ability to rapidly test and launch new features and services.
Following the core system's renewal, CAFU expanded its operations into multiple markets and sequentially released new services. This included launching car wash and oil change services in 2020, and roadside assistance in 2022, marking its growth into a company providing a diverse range of automotive-related services.
The system's operational stability was also improved, and the app's response speed was enhanced, leading to a significant improvement in user experience and increased user retention rates.
", "imageCollageSp": "https://cdn.builder.io/api/v1/image/assets%2Ffb3ccc876dd442c6ae31d776377e35db%2F137f092bdd7b4411a8d2df8fe8af25e6", "qoutesBlock": {}, "site": "jp_en", "publishedDate": 1743660000000, "headerBanner": "https://cdn.builder.io/api/v1/image/assets%2Ffb3ccc876dd442c6ae31d776377e35db%2F9c601237cf6d407f9fecf1cd339efb62", "tags": [ "App Development", "Strategy", "UI Design", "UX Design" ] }
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