Putting People at the Heart of Smart Places Development

Keeping customer experience at the forefront of your decision making is key to developing Smart Places. From construction companies to building management firms to local governments, all those involved in developing Smart Places have the opportunity to use the latest technologies to provide a greater digital experience and quality of life for their customers.

Wherever you are on your digital journey, we can help you to explore and design innovative Smart Place solutions that delight your customers and create spaces that are a joy to live, work and visit.

Our experts' insights on key vertical challenges

Visit Thought Leadership

    Otis Services

    “The service technology we’re developing challenges the industry status quo. Our approach is creating a global-digital ecosystem to provide the customer with more information and improved uptime.”

    - Tony Black, President, Otis Services

    Driving Transformation Rooted in Data and Human-Centered Design

    A thorough understanding of customer behaviour informed by rich data allows for the development of highly personalized and relevant technologies. Creating smart places that address prevailing customer needs yet are built with agility to adapt to shifts in key social behavioural patterns.


    Harness your data to make better decisions, unlock value and deliver better experiences.


    Explore and verify what kinds of organisational change could deliver value most quickly.


    Discover and test new ways to increase engagement with your users and attract new ones.


    Use modern technology to compete, evolve and stay relevant in our fast-changing world.

    Smart Technologies in Practice

    Visit our cases

    Case study

    Tishman Speyer (Zo)

    Bringing Exclusive Amenities to Iconic Office Buildings

    Seasoned experts ready to support your digital journey

    James Hall

    Smart Places Vertical Lead

    James Hall

    James Hall is the Executive Engagement Director of Monstarlab UK. He is a creative digital leader with 25+ years of experience in strategy, innovation, service and experience transformation. He leads our growth function in the UK and also heads our Newcastle office. He is passionate about using technology and the latest market thinking to create solutions that transform experiences; delivering value for clients, their customers and employees, and society.

    Jackie Du Plooy

    Building Internal Digital Excellence

    Jackie Du Plooy

    20+ years experience in digital transformation, strategy & innovation and commercial management across industries, including BFSI, in several countries in the role of Client Partner. Focus has been on building high performing teams and sound strategic partnerships by bringing together delivery and commercial teams to drive the customer strategy and journeys of digital transformation.

    Max Oglesbee

    Digital Master Planning & Design

    Max Oglesbee

    In his role as CEO of Monstarlab Americas, Max is responsible for all business operations in the Americas region, leading the team to shape technology to grow our businesses and delight their clients. Max has extensive industry experience including helping the world’s largest retailer to reinvent the shopping experience using digital tools, to creating a Digital Master Plan for Hudson Yards, the largest privately funded real estate development in US history.

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