National Cab Booking Platform

TAXA 4x35 Rebuilds App to Enhance User Experience in Copenhagen

Denmark's leading taxi provider, TAXA 4x35, has a rich history spanning over a century and comprises 14 companies with a fleet exceeding 800 vehicles, predominantly serving the Copenhagen region. To align its digital offerings with its esteemed service standards, the company revamped its initial app to significantly improve customer interaction and satisfaction.

TAXA 4×35's Ambitious Digital Transformation

Goals and Ambitions

In 2016, TAXA 4×35 aimed to increase app bookings from 11% to 25% and digital bookings from 64% to 80% by 2018. Monstarlab was enlisted to help achieve these goals.

Implemented Solution

An updated Android and iOS app was developed, allowing users to:

Book a taxi with options for fixed pricing or traditional taximeter rates
Add favorite addresses and payment methods for a streamlined booking and payment process
Track the assigned taxi on a map before and during the ride

These features enhance the user experience, making it more efficient and satisfying.

Achievements

By 2018, TAXA 4×35 met its goals:

App bookings rose to 25%
Digital bookings increased to 81%

With over 750,000 downloads, the app became Denmark's largest taxi app, aligning with modern user expectations and contributing significantly to the company's objectives.

TAXA 4×35

TAXA 4×35 is Copenhagen’s largest taxi cooperative, featuring a fleet of 2,000 drivers. It stands out as one of the region’s greenest taxi services.

Environmentally Friendly Fleet

Over 700 fully electric cars
Carbon-offsetting for all trips

Comprehensive Services

Corporate accounts
Medical transport
On-demand parcel delivery

Efficiency

Offers an average wait time of less than 5 minutes.