Doshiteru, Remote Monitoring for Seniors Living on their Own

Doshiteru: Remote Monitoring App for Seniors by Hitachi GLS

Hitachi Global Life Solutions identified a need for a system to assist elderly individuals living independently. This led to the creation of Doshiteru, a service designed to remotely oversee their well-being. The project encompassed every stage, from initial planning and design to ongoing support after launch.

The Issue

In the modern age, businesses have shifted from selling "things" to offering "experiences." Hitachi GLS aimed to provide such experiences to foster mid- to long-term customer relationships. As part of their transition, they developed a plan for the Doshiteru service. Their business roadmap required rapid completion of everything from design to release, necessitating a team capable of swift development and post-release support and consultation.

Our Solution

We enhanced our coordination with the Hitachi GLS project team, swiftly navigating the requirement definition, design, and review stages. This enabled us to establish a clear product image quickly, reducing the time from development to release. We also provided comprehensive support across all areas of app operation, including app store application processes and management process proposals.

Ongoing

We maintain strong coordination with the Hitachi GLS project team, continuing to support all areas of app operation, including app store application processes and management proposals.

The Result

The development process, completed three months early, adhered to the schedule.
We strengthened our coordination with the Hitachi GLS project team and worked quickly through the requirement definition, design, and review processes.
We established a clear product image over a short period of time, thus shortening the time from development to release.
We provided comprehensive support covering everything from requirement definition to post-release support.
Our support extended across all areas of app operation, including app store application processes and management process proposals.
The in-house review results were positive, and ongoing support is provided for product operation now that the service is available to general consumers.

A wholly owned subsidiary of Hitachi Ltd., Hitachi Global Life Solutions specializes in designing energy-efficient air conditioners, refrigerators, and smart-home appliances. These IoT-integrated products are central to Hitachi’s “Life Solutions” growth strategy, combining comfort, health technology, and carbon-neutral goals for the global residential market.