Payment Solutions

Healthcare Without Friction

Amplifying transformation with
Strategy, Design and Technology

We help healthcare organizations modernize critical digital infrastructure without compromising compliance or care delivery. If you’re attending HIMSS, let’s talk about where friction is slowing your growth.

Focus Areas

Modernize Healthcare Payments Infrastructure 

Design Patient-Centered Platforms

Scale Connected Medical Devices

Payments made simple

When payment infrastructure strains under growth, regulation, and patient expectations, incremental fixes stop working. We modernize healthcare payment platforms to reduce friction, improve transparency, and support long-term platform evolution.

Merchant onboarding redesign

Funding and reconciliation optimization

Revenue cycle infrastructure modernization

HIPAA-aware architecture and governance

Patient billing experience improvements
A smiling woman in a red sweater makes a payment by tapping her card on a contactless payment terminal inside a modern, well-lit business space.

Patients first, always

Patient experience breaks down when disconnected systems create invisible friction. We design and build patient engagement platforms that unify data, reduce administrative burden, and support real-world clinical workflows.

Patient portals and engagement platforms

Workflow-informed service design

Interoperability and system integration

HIPAA-aligned data boundaries

Product strategy through adoption
Two individuals sit on the floor working on an "Internet of Things" project, connecting wires to a circuit board while referencing a laptop.

Connected at scale

Connected medical devices introduce operational, regulatory, and reliability risk. We help medical device companies design IoT-enabled platforms that scale safely across WiFi, 4G, and 5G environments while preparing for global expansion.

IoT-enabled device management

Multi-network connectivity architecture

Platform readiness for regulated markets

Device data integration strategy

Long-term product roadmap alignment
A digital financial dashboard displaying an offer from Biscotti Capital, promoting funding of up to $20,000, alongside financial graphs and metrics.
Focus Areas
Launching a new product or platform?
Shifting to a new payment platform?
Want more from your current integration?
In-person Payment Experiences, Perfected

Payment Foundations

Get up and running quickly

Establish your payment capability fast, with a tailored solution to enable seamless scaling and long-term success.

End-to-End Integration

Custom Payment Flows

Compliance & Security

Scalability Built-In

Ongoing Support

Unite Your Sales Channels

Seamless Migration

Migration without disruption

Ensure a smooth transition to a new payment platform with minimal risk. Our proven migration strategies help maintain business continuity while maximizing the value of your new system.

Secure, Efficient Process

Zero Downtime Strategy

Compliance / Security Best Practices

Optimized for Long-term Growth

Unlock the Power of Square

Optimize & Expand

Maximize efficiency, unlock new revenue

Enhance your payment infrastructure to support emerging methods and banking-as-a-service offerings. Unlock new revenue opportunities while improving efficiency and reducing costs.

Integration with Emerging Tech

Banking-as-a-service

Cost-saving Opportunities

Streamlined Operations

Optimized User Engagement

How might we remove friction from care?

  • How might we reduce patient wait times without increasing risk?
  • How might we modernize revenue infrastructure without disruptingpractices?
  • How might we connect devices safely at scale?

These are the questions that drive our healthcare work.

How We Work

Initial Discovery

We start with our proprietary Intelligent Intake System to analyze your current technology architecture within the context of your unique business needs. This allows us to rapidly develop a targeted discovery phase designed to focus our team on key areas and produce recommendations quickly and efficiently while reducing risk.

Team Assembly

During the initial scoping and discovery phase, we assemble a tailored team of experts to match the specific demands of your project. Our agile approach also means we can quickly scale our team to adapt to your needs.

Agnostic Vendor Selection

From there, we identify the payment platform that best aligns with your goals. We then work closely with the chosen vendor to ensure a seamless and successful implementation and/or migration.

Commitment to Security

With deep experience in security, data protection, fraud prevention, and regulatory compliance, we ensure your payment systems are not only efficient but also robust and secure.

Initial Discovery

We start with our proprietary Intelligent Intake System to analyze your current technology architecture within the context of your unique business needs. This allows us to rapidly develop a targeted discovery phase designed to focus our team on key areas and produce recommendations quickly and efficiently while reducing risk.

Team Assembly

During the initial scoping and discovery phase, we assemble a tailored team of experts to match the specific demands of your project. Our agile approach also means we can quickly scale our team to adapt to your needs.

Agnostic Vendor Selection

From there, we identify the payment platform that best aligns with your goals. We then work closely with the chosen vendor to ensure a seamless and successful implementation and/or migration.

Commitment to Security

With deep experience in security, data protection, fraud prevention, and regulatory compliance, we ensure your payment systems are not only efficient but also robust and secure.

How We Work

How We Work

Start at the Inflection Point

Healthcare teams rarely start with a blank slate. They reach out when something breaks: operational workarounds collapse, regulatory pressure rises, or patient trust erodes. We begin by clarifying constraints before prescribing solutions.

Build Product, Not Projects

We operate with a product-centric methodology, from ideation and validation through architecture, build, and adoption. That means defining outcomes, sequencing delivery, and aligning stakeholders to ensure platforms evolve safely over time.

Design Before Automating

Automation fails when it is treated as a tooling exercise. We map workflows, patient journeys, and system boundaries first, then sequence digital interventions deliberately to avoid scaling inefficiency or introducing compliance risk.

Support Adoption and Evolution

Healthcare transformation does not end at launch. We help organizations manage change, monitor performance, and evolve platforms as regulations, scale, and patient expectations shift. Through a custom service-focused solution for a publicly-funded healthcare system, we transformed the patient experience by cutting wait times by 45%, increasing agent capacity by 24%, and empowering staff with actionable process maps for ongoing improvements.

Initial Discovery

We start with our proprietary Intelligent Intake System to analyze your current technology architecture within the context of your unique business needs. This allows us to rapidly develop a targeted discovery phase designed to focus our team on key areas and produce recommendations quickly and efficiently while reducing risk.

Team Assembly

During the initial scoping and discovery phase, we assemble a tailored team of experts to match the specific demands of your project. Our agile approach also means we can quickly scale our team to adapt to your needs.

Agnostic Vendor Selection

From there, we identify the payment platform that best aligns with your goals. We then work closely with the chosen vendor to ensure a seamless and successful implementation and/or migration.

Commitment to Security

With deep experience in security, data protection, fraud prevention, and regulatory compliance, we ensure your payment systems are not only efficient but also robust and secure.

Our

Work

Our

Work

A person wearing a cozy white sweater sits on a couch, holding a credit card in one hand while making an online payment on a laptop screen. The screen displays a payment form, suggesting a secure checkout process.

Healthcare Payments Modernization

Redesigned merchant onboarding and funding workflows to reduce platform brittleness and support scalable growth.

Read this case study

Maximize the Value

of Your Products and Services

20%

Higher reorder rate

5.7%

Increase in mobile booking

15 %

Larger average order value

We've spent decades

Perfecting Payments

of your products and services with our expertise.

We bring hands-on experience helping business intergrate, optimize, and innovate their payments infrastructure. From first-time setup to complex migrations, we ensure every solution is seamless, secure, and built for long-term growth.

Deep Platform Experience

We work with leading platforms like Adyen, Stripe, and Square - Helping you find the best fit, not a one-size-fits-all solution.

Seamless, User-Centric Experiences

Frictionless payments drive conversions. From mobile checkouts to in-store kiosks, we make every transaction effortless.

Proven Results, Real Business Impact

We don't just integrate payments - we drive business results. Our work helped Virgin unlock $20M in revenue and Shake Shack pioneer in-store kiosks.

Security, Compliance & Reliability

Fraud prevention, data protection, regulatory expertise - we build payment system that are fast, secure, and built to scale.

A True Partner in Innovation

We move fast, simplify complexity, and help you optimize and grow - because in payments, time is money.

We offer Full-stack platform service to build, modernize, and enhance your applications with a better customer experience, and performance.

どのように編成するのか

開発チームのイメージ

日本

Director PM

ご担当者さま

コミュニケーションは日本語でOK。オフショア拠点と直接やり取りが可能

海外開発拠点

Communicator

モンスターラボ海外拠点メンバー

ご担当者さまとプログラマーをつなぐコミュニケーションのプロフェッショナル

Senior programmer

モンスターラボ海外拠点メンバー

開発チームテクニカルリーダー

Programmer

モンスターラボ海外拠点メンバー

開発チームメンバー

※弊社国内ディレクターPMがクライアント企業の窓口となり、海外拠点で開発を進めるハイブリット型のチーム体制も実施可能です。

ご利用の流れ

開発チーム立ち上げ

スケジュール

ヒアリングからプロジェクトスタートまでモンスターラボ本社(日本)メンバーが担当
お問い合わせ
お問い合せフォームからご連絡ください

ヒアリング

ご依頼の要件、規模、期間等をお伺いいたします

ご提案・お見積り

ヒアリングした内容をもとに最適な開発体制をご案内いたします

ご契約

開発体制やお見積り金額に同意いただけましたら契約締結となります

プロジェクト
スタート

ご契約後、体制確保に2〜3週間ほどお時間を頂戴しプロジェクトスタートとなります

お問い合わせ
お問い合せフォームからご連絡ください

ヒアリング

ご依頼の要件、規模、期間等をお伺いいたします
お問い合わせ

ヒアリングした内容をもとに最適な開発体制をご案内いたします

お問い合わせ

開発体制やお見積り金額に同意いただけましたら契約締結となります

プロジェクト
スタート

ご契約後、体制確保に2〜3週間ほどお時間を頂戴しプロジェクトスタートとなります

Talk to a member of the team

Talk to a member of the team

“Most automation efforts in healthcare fail because they start with tools instead of constraints. In regulated environments, sequencing matters more than speed, and getting it wrong can create more risk than doing nothing at all.”
A headshot of Adam Mack–smiling with curly dark hair and light facial hair, wearing a patterned button-up shirt and a t-shirt underneath, against a neutral gray background.

Patrick Gardella 

Chief Technology Officer

Email Patrick 
"Healthcare payment systems usually don’t fail because of a single flaw. They fail when scale, regulation, and patient trust collide. Our work often begins when teams realize optimization alone won’t protect them from the next phase of growth"
A headshot of Olivia Welch–smiling with long brown hair, wearing a white sleeveless top, against a neutral gray background.

Olivia Welch

Senior Vice President

XXXX

Frequently Asked Questions

Q

What are the main benefits of using Monstarlab's Platform Service?

We share your vision for the future and are committed to achieving it together. With agility and dedication, we work as part of your team to drive meaningful change and deliver lasting results for your business.

Q

何人のチームからスタートできますか?

ミニマムは設定しておりません。お客様の会社や開発の状況に合わせて、1名から60名ほどまで柔軟に体制構築を支援しております。

今後開発の拡大が見込めるなど、一定の期間を経て5名や10名となる場合には、1名からでも調整します。

Q

セキュリティ対策は十分ですか?

同一ビジネスをされている業界よりも厳しい基準をクリアしたオペレーションを採用しています。詳細は担当よりご説明いたします。

Q

メンバーの選定はどのように行われますか?また契約途中でのメンバー入れ替えは可能ですか?

お客様のご要望やご状況をヒアリング後、弊社の実績に基づいて弊社内で最適なメンバー構成、体制を提案させていただいております。

案件が進む中での相性を踏まえて、契約の途中であってもメンバーの入れ替えご相談は承ります。

また、弊社側からメンバーの入れ替えをご相談させていただく場合もございます。

Q

コミュニケーションは日本語で可能なのでしょうか?また仕様書などのドキュメントも日本語で問題ないでしょうか?

もちろんです。お客様のご意向により日本語、英語、ベトナム語のいずれかでのコミュニケーションやドキュメントの作成に対応しております。

Contact us

Got a question or just want to chat? Reach out and let’s make magic happen together!

Contact Us

Got a question or just want to chat? Reach out and let’s make magic happen together!

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New York

+971 55 899 2269

Saba Tower 1 - Office 2103 - Cluster E - Jumeirah Lake Towers

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New York

+65 6715 1500
9 Straits View, Tower, Unit 05-07 Marina One, West 018937
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