Creating experience focused Smart Places

Keeping customer experience at the forefront of your decision making is key to developing Smart Places. From construction companies to building management firms to local governments, all those involved in developing Smart Places have the opportunity to use the latest technologies to provide a greater digital experience and quality of life for their customers. Monstarlab has significant experience and expertise in creating Smart Places which are a joy to live, work and visit. Building them is challenging and complex, read some of our latest insights and case study's below.

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CEO, Americas
Max Oglesbee
Max has over 20 years of experience helping clients achieve their business goals using technology. In his role as CEO of Americas, Max is responsible for all business operations in the Americas region. Max’s projects range from helping some of the largest airports in the US to improve traveler experience using digital tools, to creating a Digital Master Plan for Hudson Yards, the largest privately funded real estate development in US history.
James Hall
Executive Engagement Director
James Hall
James is a creative digital leader with 25 years of experience in strategy, innovation, service, and experience transformation. He leads our growth and client engagement functions in the UK and also heads our Newcastle office. He is passionate about using technology and the latest market thinking to create solutions that transform experiences; delivering value for clients, their customers and employees, and society. He has worked across a range of clients in banking, customer service, utilities, manufacturing, and government, and has a particular specialism in Smart Places.
Charlie MacDowell
Engagement Director, Smart Places
Charlie MacDowell
Charlie is part of our engagement team in the UK, working with clients to understand their needs and activating teams to deliver digital strategies and solutions to underpin success. Charlie has 15 years of experience working with technology companies across sectors including TMT, retail, banking, and construction. For the last four years, she has worked at the cutting edge of innovation, supporting businesses to access knowledge from academics to develop next-generation technologies with the power to transform entire sectors. In particular, she facilitated a number of projects leveraging digital technologies to improve productivity, safety, and the environmental impact of construction.

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