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The Patient Payment Gap

High-deductible health plans and direct-to-consumer care are making the patient the primary payer. Billing systems built for insurers are not catching up, and revenue cycles are breaking under the load.

White paper · Healthcare payments

Produced in partnership with Adyen

What the full report covers

01

The four critical breakdown points

Where your platform leaks revenue, traced from pre-visit eligibility checks through post-visit collections.

02

The power of settlement speed

How a single-acquirer model removes multi-day settlement delays and frees working capital that is currently sitting in transit.

03

Eliminating operational weight

What juggling multiple payment vendors actually costs in engineering hours and staffing, and how much reconciliation overhead consolidation takes off the books.

04

Mitigating fraud and PCI burdens

How embedded tokenization cuts compliance cost by 60 to 80% and narrows the blast radius of a breach.

05

A seven-question diagnostic framework

Seven questions to run against your own infrastructure, and how to read the answers: structural liability or competitive advantage.