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Putting People at the Heart of Smart Places Development

Keeping customer experience at the forefront of your decision making is key to developing Smart Places. From construction companies to building management firms to local governments, all those involved in developing Smart Places have the opportunity to use the latest technologies to provide a greater digital experience and quality of life for their customers.

Wherever you are on your digital journey, we can help you to explore and design innovative Smart Place solutions that delight your customers and create spaces that are a joy to live, work and visit.
Our experts' insights on key vertical challenges
Visit Thought Leadership
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Monstarlab Marketing — 5 min. read
Creating Smart Places for All. Considering Digital Inclusion and Accessibility Needs in 2022 and Beyond
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“The service technology we’re developing challenges the industry status quo. Our approach is creating a global-digital ecosystem to provide the customer with more information and improved uptime.”

- Tony Black, President Otis Services

Driving Transformation Rooted in Data and Human-Centered Design

A thorough understanding of customer behaviour informed by rich data allows for the development of highly personalized and relevant technologies. Creating smart places that address prevailing customer needs yet are built with agility to adapt to shifts in key social behavioural (ambien) patterns.
Digital Strategy and Transformation
We help you redefine your operating models to create new revenue streams, diffuse operatio...
Blend Physical and Digital Experiences
We shape your in-store and online technology to create a consistent consumer experience, n...
Data Analytics Strategy and Transformation
We help you become a truly data-driven business and by instilling data-focused culture int...
Technology Consultancy
We start your transformation by aligning your business outcomes and technology strategy. N...

Smart Technologies in Practice

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Augmented Coffee Newsletter

At Monstarlab, we hold monthly internal meetings for all our augmented reality specialists and enthusiasts; we call it 'Augmented Coffee.' As this technology evolves at an incredible speed, creating awareness about augmented reality is essential. New platform capabilities, hardware, and breakthrough ideas are emerging daily. This is our way of connecting, sharing knowledge, and inspiring our colleagues globally. We want to share some of the exciting things we talk about in those sessions, so we have created the augmented coffee newsletter.

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Talk to our experts today. We are here to help.

Smart Places Vertical Lead
James Hall
James Hall is the Executive Engagement Director of Monstarlab UK. He is a creative digital leader with 25+ years of experience in strategy, innovation, service and experience transformation. He leads our growth function in the UK and also heads our Newcastle office. He is passionate about using technology and the latest market thinking to create solutions that transform experiences; delivering value for clients, their customers and employees, and society.
Executive Engagement Director
Jackie Du Plooy
Jackie holds over 20+ years of experience in digital transformation, strategy & innovation, and commercial management across industries, including BFSI, in several countries in the role of Client Partner. Focus has been on building high-performing teams and sound strategic partnerships by bringing together delivery and commercial teams to drive the customer strategy and journeys of digital transformation.
Digital Master Planning & Design
Max Oglesbee
In his role as CEO of Monstarlab Americas, Max is responsible for all business operations in the Americas region, leading the team to shape technology to grow our businesses and delight their clients. Max has extensive industry experience including helping the world’s largest retailer to reinvent the shopping experience using digital tools, to creating a Digital Master Plan for Hudson Yards, the largest privately funded real estate development in US history.