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  • Cases
  • Transforming how Shake Shack Delivers Hospitality

Shake Shack

Transforming how Shake Shack Delivers Hospitality

An end-to-end digital ecosystem that drives higher customer satisfaction and revenue.
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Shake Shack has quickly become one of the most recognisable brands in the fast casual space. Since 2016, we’ve partnered with Shake Shack's IT, marketing and operations teams to launch and optimise an entire ecosystem of digital products that elevate the customer experience while increasing revenue.
10-15% higher average order size across all digital channels.
Best in Show at the 2019 W3 Awards.

4.8 App Store rating with 58.8k reviews.

The Partnership.

Delivering Better Customer Experiences Continuously at Scale

We collaborate with Shake Shack’s employees and operations teams to create tools that leverage customer data for better real-time support, leading to higher customer satisfaction.

Working closely with Shake Shack, we continue to find new ways to make great things possible with their existing tech—with a current focus on improving the web order-ahead experience.

Languages

  • Swift
  • Java
  • Python
  • PHP
  • Typescript

Tech

  • AWS (EC2, S3, ELK, SNS, RDS, ELB)
  • Jenkins Cl
  • Django
  • React
  • NodeJS
  • Testrail
  • JAMF
  • Cloudfront

Integrations

  • Olo
  • Paytronix
  • Square
  • NCR Aloha
  • SessionM
  • Kount
  • PCl Proxy
  • mParticle
  • Firebase
  • Fabric
  • Qualtrics Branch
  • Facebook
  • Sign in with Apple