Careem operates in 14 countries and 100+ cities, mostly in the Middle East. They have approximately 33 million customers and 1.2 million ‘Captains’ In 2019, Uber acquired Careem for ＄3.1 billion, the region’s largest tech buyout in history. Careem has recently diversified from its ride-hailing roots to provide delivery services, bike sharing, electric scooters and digital payments. Over the coming years, they are expected to launch the region’s first Super App similar to WeChat and Grab.
In addition to the customer-facing portion of the solution, Monstarlab also partnered with Careem to revamp their Merchant platform. Starting in October 2018, the integrated team worked on building the entire front-end for the merchants, customer service agents, account managers and admins for the Careem NOW platform.