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Customer Experience

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December 07, 2023

Intentional transformation: A guide to effectively digitally transform your organisation

In brief: Companies are constantly attempting to reinvent themselves to adapt to modern digital requirements, however successful digital transformation is elusive and requires intentional and effective application. 70% of companies fail to achieve ...

Digital Maturity Strategy Data & Analytics Digital Transformation Customer Experience Analytics Technology Automation Data Management

Meet the Metaverse

August 22, 2022

Meet the Metaverse: Is It Worth Your Time?

The Metaverse is touted as the next big thing in digital. Here’s a high-level overview and what we think this means for your brand. In the last quarter of 2021, Facebook CEO Mark Zuckerberg announced the rebranding of th...

Jackie Du Plooy Jackie Du Plooy

Emerging Technologies Customer Experience Technology Artificial Intelligence Augmented Reality

February 28, 2022

The growing importance of digital customer experience in Saudi Arabia

By Adam Alalwan, Engagement Director, Monstarlab Saudi Arabia With Vision 2030 well underway and Saudi’s events calendar jam-packed over the coming months, Adam Alalwan, Engagement Director in Saudi Arabia for Mon...

Digital Experience Design Customer Experience Design